We are women-owned and operated, with over 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local and privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

As the Operations Manager, you oversee the implementation of safety protocols, manage staff training and ensure janitorial excellence in accordance with Company standards. Your role involves supervising operations, optimizing resource utilization, and providing effective solutions to uphold cleanliness and safety with our clients. This position supports staff across 1st and 2nd shift work schedules 10:00am - 7:00pm. 

• Interacts frequently with clients and staff in a professional and responsive way, consistent with Servicon’s company policies, values, mission, and objectives.
• Ensures safety protocols are fully implemented and followed within the facilities. Inspects and evaluates all areas serviced by assigned staff for safety and janitorial excellence.
• Conducts monthly safety meetings, on the spot corrections, counseling, and retraining on unsafe practices.
• Supervises, manages and trains janitorial staff consistent with client and company expectations. Performs quality assurance inspections to ensure all work has been completed in compliance with specific procedures and scope of work.
• Executes janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment, and processes. Helps complete deliverables in client’s agreement and Statement of Work to highest possible standards.
• Supports the Director of Operations and executes the full range of required management responsibilities. Produces monthly calendar of quality assurance evaluations, gathers statistics and produces account-related reports.
• Understands that challenges are opportunities and can provide effective solutions to assist Project Managers in resolving janitorial and scheduling issues, as well as provide recommendations for improved efficiencies.

• Proven experience (5+ years) in mid-level operations management, preferably within facilities services/janitorial or related industry 

• Required bilingual fluency in both English & Spanish

• Demonstrated success leading teams, managing budgets, and optimizing operational processes

• Proficient in operations software, project management tools, and performance metrics

• Demonstrated ability to coach, motivate, develop and lead a team
• Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts

• Must be willing to undergo a criminal background check as part of the hiring process

• Possess a valid driver’s license with a clean driving record

Environment

Environment may also include manufacturing, laboratories, offices, cleanrooms, offices and production areas, interacting with employees and clients throughout the job site. May require long periods of walking, standing, sitting, climbing, bending, reaching, stretching, leaning, stooping, and crawling, ability to lift up to 40 pounds, may require frequent travel to company job sites, the corporate office, Carson Warehouse or other locations for meetings or projects.

Covid-19 vaccination requirements may vary by client site.

• The satisfaction of driving real change in the industry and people’s lives
• A diverse community of people who are driven by a shared purpose
• A business that acts with integrity in all interactions with co-workers, leaders, and customers
• We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
• An environment of continuous learning and development
• Flat organizational structures which elevate employees’ level of responsibility
• Meaningful opportunities for professional development and mentoring

Pay Range and Compensation Package

A reasonable estimate of the current base salary range for this position is $72,000 – 82,000. Actual compensation offered may vary depending on skill level, experience, and/or education. You will also be eligible for annual cash bonuses based upon performance and other factors. Servicon offers a competitive total rewards package, which includes premier low-cost medical, dental, and vision insurance, 401k, sick leave, vacation time, employee assistance program (EAP) Employee discount programs and much more.

Equal Opportunity Statement

Servicon fosters a more diverse, equitable, and inclusive environment for employees, clients, partners, and communities. We are committed to ensuring every community member feels valued, understood, empowered, and has a greater sense of belonging with opportunities to thrive.