We are women-owned and operated, with over 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local and privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Temporary Dispatch Support team member is directly responsible for creating work orders for the Facilities Department from multiple sites based on service requests made through telephone calls, emails, and in-person requests; closing work orders once service is complete; and tracking order status on a spreadsheet.

• Comply with Servicon corporate policy and procedures, client’s partnership agreement, and Statement of Work (SOW), therefore developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency, and quality performance.
• Answer phones in a friendly manner to assist customers and gather detailed information to determine location, service needed, time frame, and/or urgency of the request.
• Place work orders to track progress and ensure they are completed.
• Close facilities order once satisfactorily completed and transfer order information onto a spreadsheet for record purposes.
• Other jobs and duties as identified or assigned as needed.

• High School diploma or GED equivalent
• Strong interpersonal, communication, and customer service skills
• Proficiency with MS Office suite (Word, Excel, PowerPoint, etc.)
• Problem solving and critical thinking capabilities
• Calm, poised, and professional demeanor
• Ability to work well under pressure
• Ability to use discretion when dealing with sensitive and confidential information

Environment

Environment may also include manufacturing, laboratories, offices, cleanrooms, offices and production areas, interacting with employees and clients throughout the job site. May require long periods of walking, standing, sitting, climbing, bending, reaching, stretching, leaning, stooping, and crawling, ability to lift up to 40 pounds, may require frequent travel to company job sites, the corporate office, Carson Warehouse or other locations for meetings or projects.

• The satisfaction of driving real change in the industry and people’s lives
• A diverse community of people who are driven by a shared purpose
• A business that acts with integrity in all interactions with co-workers, leaders, and customers
• We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
• An environment of continuous learning and development
• Flat organizational structures which elevate employees’ level of responsibility
• Meaningful opportunities for professional development and mentoring

Equal Opportunity Statement

Servicon fosters a more diverse, equitable, and inclusive environment for employees, clients, partners, and communities. We are committed to ensuring every community member feels valued, understood, empowered, and has a greater sense of belonging with opportunities to thrive.