We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

Our goal is to become a trusted partner, not outsourced vendor.

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

Are you an experienced leader with a background in managing frontline teams and ensuring smooth day-to-day operations? We’re looking for a hands-on Operations Manager to lead staff, implement safety protocols, and maintain high cleanliness and service standards. In this role, you'll focus on training, problem-solving, and optimizing workflows to create an efficient and positive work environment. If you have a passion for leadership and team development, we’d love to hear from you!

Key Responsibilities:

• Builds strong, professional relationships with both clients and staff, consistently reflecting Servicon’s values, mission, and objectives in every interaction. Responds promptly and effectively to client and staff needs, ensuring a positive and collaborative environment.
• Ensure Safety and Excellence: Lead the implementation and adherence to safety protocols across all facilities, conducting regular inspections and evaluations to maintain a safe environment and exceptional janitorial standards.
• Drive Continuous Improvement: Conduct monthly safety meetings, perform on-the-spot corrections, provide counseling, and offer retraining to address unsafe practices and ensure ongoing compliance.
• Lead and Inspire Teams: Supervise, manage, and train janitorial staff, aligning performance with both client and company expectations. Conduct quality assurance inspections to ensure all tasks meet or exceed the defined scope and procedures.
• Optimize Resources: Implement janitorial policies and procedures that promote efficiency and sustainability, ensuring effective use of staff, supplies, equipment, and time while delivering top-tier results.
• Ensure Client Satisfaction: Support the Director of Operations by helping to meet or exceed the goals outlined in client agreements and Statements of Work, consistently delivering high-quality results that exceed expectations.
• Strategic Reporting and Analysis: Develop and maintain a monthly calendar of quality assurance evaluations, compile statistics, and create detailed account-related reports to keep key stakeholders informed.
• Problem Solving & Innovation: Approach challenges as opportunities for growth and improvement, offering effective solutions to resolve janitorial and scheduling issues while recommending strategies for greater operational efficiencies.
• Flexible Schedule: Monday, Wednesday, Friday: 9:00 AM – 6:00 PM; Tuesday and Thursday: 2:00 PM – 11:00 PM. Hours may be adjusted based on workload or project needs, providing flexibility for the employee.

• Minimum of four (4) years’ relevant managerial experience in Facility Services or a related field.
• Strong commitment to high-level service and quality standards
• Demonstrated ability to coach, motivate, develop and lead a team
• Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts
• Efficient computer knowledge, proficiency in utilizing all Microsoft Office programs
• Experience working with union contracts is preferred
• Ability to obtain security clearance
• Bilingual in Spanish and English required.
• A criminal background check, results of which are not necessarily a bar to employment and drug screen are required.
• Must possess AND maintain a valid driver's license, and a driving record that aligns with company standards.  

Covid-19 vaccination requirements may vary by client site.

• A friendly, respectful, energetic corporate culture that will allow you to thrive.
• Work in an environment where you can see the difference you make daily!
• Competitive base salary.
• Incentive and annual performance-based bonuses.
• Safe harbor 401(k) with company matching.
• Paid time off including vacation, sick, holidays, bereavement, jury duty.
• Exceptional health benefits with low costs (medical/dental/vision).
• Life, accident, and disability insurance.
• Employee assistance program (EAP).
• Employee discounts to theme parks, theatres, sporting events, movies and more.

#LI-YF1